Billing And Customer Service

Our Billing and Customer Service Department is here to assist you with all your water needs and questions. Please feel free to call us Monday - Friday 8-5 at 415-897-4133.

We now offer E-Billing. You can now receive your water or sewer bill via e-mail. This is a great alternative for those who utilize our Automatic Payment Service (APS) or other third party bill payment services that do not require a return envelope or hard copy of their statement. To sign up for this service please e-mail your name, phone number, account number, and e-mail address you would like your bill sent to billing@nmwd.com. We are sorry but phone requests for this service cannot be processed.

Novato Water Rates

Effective 6/1/09

BI-MONTHLY SERVICE CHARGE:
For 5/8 x 3/4-inch meter
$14.40
For 1-inch residential meter for fire service
$15.70
For 1-inch meter
$28.80

PLUS A QUANTITY CHARGE
Residential Rate for Each 1,000 Gallons Per Dwelling Unit
First 615 gallons per day (gpd)
$3.29
616 - 1,845 gpd
$5.24
Use in excess of 1,845 gpd
$9.11
Rate Per 1,000 Gallons for All Other Accounts
Commercial, Institutional & Irrigation Accounts Nov 1 - May 31
$3.62
Commercial, Institutional & Irrigation Accounts June 1 - Oct 31
$3.90
Recycled Water $3.62

PLUS AN ELEVATION ZONE CHARGE FOR EACH 1,000 GALLONS
Zone
Elevation
Rate
A
0 through 60 feet
$0.00
B
60 feet – 200 feet
$0.39
C
200 feet – 400 feet
$1.26
D*
400 feet +
$2.25

Note: Zone D also includes all customers on a hydro pneumatic (direct pumping) system. Water meters are read and billed once every two months.

Novato Water Rate Comparison

Effective 2/12/10
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West Marin Water Rates
 

Effective 8/1/10

BI-MONTHLY SERVICE CHARGE
For 5/8 x 3/4-inch meter
$15.00
For 1-inch residential meter for fire service
$15.70
For 1-inch meter
$30.00
For all meters in Paradise Ranch Estates
$37.00

PLUS A QUANTITY CHARGE
Residential Rate for Each 1,000 Gallons Per Dwelling Unit
First 400 gallons per day (gpd)
$5.66
401 - 900 gpd
$7.84
Use in excess of 900 gpd
$12.58
Rate Per 1,000 Gallons for All Other Accounts
Commercial, Institutional & Irrigation Accounts (Nov 1 - May 31)
$5.66
Commercial, Institutional & Irrigation Accounts (June 1 - Oct 31)
$7.84

PLUS A HYDRAULIC ZONE CHARGE FOR EACH 1,000 GALLONS
Zone
Hydraulic Zone
Rate
1
Point Reyes Station
$0.00
2
Bear Valley, Silver Hills & Inverness Park
$0.15
3
Lower Paradise Ranch Estates (Elevation 0’ - 365’)
$0.15
4
Olema
$0.56
5
Upper Paradise Ranch Estates (Elevation 365’ +)
$3.78

Water meters are read and billed once every two months.

 

West Marin Water Rate Comparison - PDF Download (350 KBytes)

 

Oceana Marin Sewer Rates

Effective 8/1/04 

Monthly Service Charge per Dwelling $55.00

 

Oceana Marin Sewer Comparison - PDF Download (350 KBytes)

 

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